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Reviews of Hotel Monopol Luzern 4 stars

Pilatusstrasse 1, 6003 Luzern, Switzerland

#56 of 77 hotels in Luzern

Guests' Choice

Review score

Based on 562 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.4

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 23 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was run down and the bathroom needs renovating. Stepping over the large bath for a shower not good. Despite asking for a high floor we were given the lowest floor despite booking months in advance.

    Perfect location close to train station. We had a glimpse of the lake which was nice. Close to everything. Staff were friendly. Great breakfast

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Good location, big room
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi doesn't work well. The staff told me that it is still the problem about wifi

    Great location, big room.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Location was tops!!
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Our group booked multiple rooms and I got the smallest and worst room even if we booked Al the same standard room

    Location!

    Stayed in April 2024

  • Reviewed: 11 May 2024

    8.0
    A comfortable hotel in a very convenient location.
    • Leisure trip
    • Couple
    • Deluxe Junior Suite
    • Stayed 5 nights

    We were initially given the wrong room. We had paid for a suite but were allocated a double room and, when we queried this, the staff did not appear to know what type of room it was. (This may have been because the room is wrongly attributed on their computer.) However, when one of them accompanied us to the room, they very quickly realised the problem and we were immediately given the correct room type. Although the room was very nice, we did not feel that it was as large as we were expecting and felt that it was very expensive for what we got (although to be fair, Switzerland IS very expensive and Luzern is an incredibly popular place for people to visit.)

    We arrived in Luzern by train (and sadly in the rain) but the Hotel Monopol is literally across the road from the station and so reached in a couple of minutes. It is also very close to the bus station and the ferry departure point and so the location is absolutely excellent for getting around. There are lots of restaurants within very easy walking distance. The room was a good size with a very comfortable bed, reasonable pillows (Swiss pillows in our experience tend to look good but collapse as soon as you put your head on them), sockets beside the bed, including USB and a very nice bathroom with a really good sized bath and a separate shower. There was a sofa and two chairs in the sitting area. The hotel was very clean and the breakfast buffet was good.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Fantastic hotel at a phenomenal location with FABULOUS staff.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 7 nights

    The only thing I'd change about the room is I'd put the laptop safety locker on a higher level in the cupboard. It's currently placed at the bottom of the cupboard and was a bit difficult for my parents to bend down to access it. Other than that, the elevator is a small one, but really fast, so one never really has to wait for more than a couple of minutes.

    The reception staff, each and everyone of them was absolutely brilliant. They are the ones that make the hotel what it is. It's a big hotel, yet has a boutique hotel warmth to it. The room was lovely and the housekeeping staff did a fantastic job on a daily basis. The bathrooms has two sinks (his and her), which was absolutely great. Plus the bathroom generally was an above average size. Also, we really appreciated that they have a microwave in the common area for guests to use. Breakfast was pretty good. Not very elaborate, but well worth it. Pancakes, scrambled eggs, fresh tea and coffee counter, sausages, fruits and cheese along with great croissants/breads on a daily basis. Oh , back to the rooms, the beds were fantastic and very comfortable. The staff was also courteous enough to lend an umbrella to my brother when he was stepping out at night to go to a nearby bar. Also, location. You can't can for a better location in Lucerne than Monopol. Train station/ bus stand/ the lake.. everything is right outside the hotel.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Our stay was only two nights. But this location is excellent all types of food are available around the hotel, Hotel bre
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, lift is bit small but it was not a problem

    Location and very good helping and friendly staff

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The location of the hotel next to the train station was optimal for our needs. The breakfast selections were plentiful and enjoyable - very neatly provided and with great coffee.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Only one elevator!

    Location, friendly staff

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Will definitely recommend
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit noisy at night from the bar downstairs

    Good location

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Perfect location right next to the train station.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    No good view from the room. Floor is a bit old.

    Perfect location next to the train station. Easy to find something to eat.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    There is no lobby.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It was really hot when we were there and they did not turn on the airconditioner. Reception said the aircon will be turned on in May. There was a bar on the top floor and we arrived on a Saturday. The music was so loud bec our windows were open.

    In the city center. Food places all around. Walking distance to everything.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Overall good.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    Nil.

    Room comfortable, location excellence and convinience. Breakfast delicious and good.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Way to warm in the room! Couldn't leave the windows open due to the noise. Fridge was not cold.

    Excellent location, large comfortable room.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Junior Suite
    • Stayed 4 nights

    more than perfect location, station just across the street, everything can be reached within minutes, ticket for public transport included, breakfast from 06.30, good choice, room size OK and quiet although so central

    Stayed in April 2024

  • Reviewed: 9 March 2024

    7.0
    Good location but internet signal is very bad
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    -Internet signal from Hote's Wifi was VERY VERY LOW, I have to drag the chair to sit next to the door to get stronger signal. Sometime, I have to open the door to get a signal too. Things got worse when I ask the staff to solve the problem but nothing happended except the excuse from staff who said "todaywe have a problem with internet connection". and gave me some buy 1 get 1 drink voucher (Which I don't want at all) However, the signal around the frontdesk was always very very strong everytime I came to Front Desk. So I think it is not about Wifi's technical problem and the hotel should do something better than this! -Outside my room there is a hotel's spotlight located next to the window. at 1st night the spotlight opened at night and its light was so strong that even I closed all the curtain, the light still came through and I could not sleep until the spotlight turned off automatically (I can't remember the exact time but it was after midnight). Next morning I asked front desk to do something, they listened and on 2nd night, the hotel installed a thick curtain on my window which spotlight could not pierce through. This was very good, I thank you for that....However, on 3rd night that thick curtain has been removed, I was so shocked when I came back to my room because I did not ask the hotel to took it out until my check out!!! So these were my disappointment and made me decided not to stay in this hotel again in the future. :(

    -Hotel location is great, just opposite Luzern train station -Short walk to Chapelbrucke and the old town -room size is acceptable

    Stayed in March 2024

  • Reviewed: 17 February 2024

    9.0
    A wonderful welcome to Switzerland.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    The room was a little dated. One of the elevators was out of service during our stay. Nothing major, would definitely recommend a stay there.

    The location was brilliant, right beside the train station and of course Lake Lucerne. Everything was accessible and within walking distance. What stood out was the reception. Me and my friend, we were welcomed warmly by Mr Khai, who greeted us in our home language. We felt welcome right from the start. He offered us great recommendations of the sights and sounds of the city and halal options available in the town. The room also had a great view overlooking the lake. Overall a great stay!

    Stayed in January 2024

  • Reviewed: 31 January 2024

    8.0
    Quality 4 Star Hotel Across Strret from Train Station and Concert Hall
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Bar service was slow and required numerous requests to get us what we ordered. Bathrooms were spacious, but dated and poor water pressure.

    Great location right across the street from train station. Bar on top floor has nice views and swanky feel. Our room was spacious.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    9.0
    Wonderful place to stay when in Luzern
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Wish we had planned to stay an extra night. Next time we will!

    Hotel location was perfect for our needs. The room was large and very comfortable. Unfortunately we had to catch a very early train so we weren't able to enjoy the breakfast. Will definitely stay at this hotel again!

    Stayed in January 2024

  • Reviewed: 22 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, easy from the train station, close to everything we wanted to see.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    9.0
    Fabulous visit
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Elevator out

    Location… location… location! Staff courteous and knowledgeable… breakfast excellent

    Stayed in January 2024

  • Reviewed: 17 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Electrical plugs are situated as it is... in a old hotel room, at covered corner and not enough...

    Stayed in December 2023

  • Reviewed: 14 January 2024

    8.0
    Good overall
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    I was traveling with my 19, 21 and 26 year old kids and requested a room that slept 4 people. Our room had a queen bed and one twin. It was awkward having to sleep in the same bed with one of my sons.

    The location was great! Right next to the train station.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room configuration was weird with two separate bathrooms.

    Location was the best - 3 minute walk to train station and located just off the river which is lively and beautiful.

    Stayed in January 2024

Showing 1 – 25

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