Suite 300-999 Canada Place, V6C 3B5 Vancouver, Canada
#33 of 72 hotels in Vancouver
Guests' ChoiceBased on 2500 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
8.7
Value for money
7.6
Free WiFi
2.5
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End of dialog contentReviewed: 4 June 2024
Charlotte
United KingdomThe breakfast was not worth the extra money in my opinion.
The view was incredible.
Stayed in May 2024
Reviewed: 2 June 2024
Diane
CanadaThe hot tub was closed and it was chilly. We still used the heated pool which was nice but a hot tub would’ve been better.
The bed was very comfortable and the view was wonderful.
Stayed in May 2024
Reviewed: 1 June 2024
John
BarbadosPrice
Views and location
Stayed in May 2024
Reviewed: 23 May 2024
Meredith
AustraliaThere was no hand soap or handwash on the basin so we had to use the shower gel - probably an oversight as there was a soap dish. There weren’t enough ordinary teabags - only 2 English breakfast and the rest were other types of tea. The light switches were fiddly and one didn’t even work. Minor dislikes.
Great view of the harbour and close to the port. The bed was very comfortable and there was plenty of room. As we were leaving on a cruise ship the next day, it was an ideal location.
Stayed in May 2024
Reviewed: 21 May 2024
Sara
CanadaExpensive meals
Location.
Stayed in May 2024
Reviewed: 19 May 2024
Ian
United KingdomService for the most part was capable but indifferent (with the honourable exception of a bellboy and a member of reception).
Location, view over the harbour
Stayed in May 2024
Reviewed: 10 May 2024
Andrew
CanadaUnfortunate that we couldn’t use the restaurant or the bar Wednesday night as there was a convention. That was very disappointing.
Great room and view. Service was great.
Stayed in May 2024
Reviewed: 9 May 2024
Patrick
United StatesBreakfast service was very bad.
Location
Stayed in May 2024
Reviewed: 8 May 2024
Del
CanadaCouldn’t dial straight through for room service.
Location
Stayed in May 2024
Reviewed: 8 May 2024
Talal
SyriaOverpriced, wrong billing
Location and view
Stayed in May 2024
Reviewed: 8 May 2024
Estelle
United StatesTook over 2 hours to get our room. They never called so I had to go twice to find out what was happening. Initially we were to be on the 11th floor but in my second time I went over I was given room on the 9th floor. Room was very nice, beautiful views, so no complaints there, but I wish we had not had to wait so long especially after a long flight.
Location , beautiful surroundings, easy to board cruise ship
Stayed in April 2024
Reviewed: 7 May 2024
Colleen
United StatesWe had trouble with the refrigerator, it didn’t work and I needed a refrigerator for medication. But the staff did bring up two more until they finally found one to work. The quality of the food at the jazz music buffet was not very good. At $72 a person, the ambience was nice and the service was excellent and the music was wonderful, but the buffet was a bunch of wilted salads and a pasta bar that you had to wait in line for. There wasn’t any type of carving stations for prime rib or any thing that you would normally see at a luxury buffet at $72 a person.
The location of the room in the building in the view was spectacular. The hotel was very pretty and super convenient to leave for my cruise at a port that I could access through the hotel.
Stayed in April 2024
Reviewed: 7 May 2024
Wendy
United KingdomNothing
Beautiful double aspect upgraded room
Stayed in April 2024
Reviewed: 6 May 2024
Anne
IrelandTV could be updated.
The amazing views and central location
Stayed in April 2024
Reviewed: 28 April 2024
Ravid
United StatesShortage of staff,expensive parking
Location and view
Stayed in April 2024
Reviewed: 25 April 2024
Tom
CanadaPrices in Vancouver are a little outrageous right now, that's not on the hotel but the whole city.
It was a beautiful spot, great location and fantastic view. The staff were exceedingly friendly and helpful. The beds were comfortable and the room was clean.
Stayed in April 2024
Reviewed: 23 April 2024
Dale
CanadaParking is expensive
Location
Stayed in April 2024
Reviewed: 22 April 2024
Deana
CanadaPay parking. Extremely overpriced food menu and drinks.
Close walking distance to everything. The view.
Stayed in April 2024
Reviewed: 15 April 2024
Philip
CanadaAll good
Great location for our travel needs
Stayed in April 2024
Reviewed: 15 April 2024
Vijay
United StatesAccess to the fitness center isn’t straightforward
The location and the views
Stayed in April 2024
Reviewed: 9 April 2024
Kellyfromcali
United StatesParking: Hotel does not have dedicated parking garage similar to others in in Downtown Vancouver. Parking is the Canada Place parking garage. If you want to opt for self parking you can park and provide your license plate number upon check-in, at 50 CAN the parking validity is until 3 pm the following day which was nice. The only downside of our stay was when noticed we didn't have slippers and called up for some and were rudely questioned by the hotel staff when they brought them to the room. Hotel needs a facelift but the renovated rooms were great.
Check in 4pm Check out noon Check-in: We visited on Easter weekend and despite a line at check-in, the proactive staff, especially Will, made us feel valued, offering great recommendations and mentioned he placed us in the renovated part of the hotel. Room/Bed: We booked the king room with a harbor view and got a wonderful view with breathtaking scenery where we saw seaplanes land and take off. The room was a nice size with a noticeable facelift in comparison to the other parts of the hotel. Blackout curtains. The bed was comfortable and the sheets were fantastically soft. The room could use some more soundproofing as we heard our neighbors as they went in and out of their rooms. The hotel's location is wonderful, within easy walking distance of various restaurants, made exploring convenient. This hotel is attached to a convention center and is bustling with people. We were hoping to visit the pool and hot tub but it was totally packed.
Stayed in March 2024
Reviewed: 4 April 2024
Nagamurali
United KingdomChoice of food at breakfast was below average quality for star hotel. In room the fridge was empty and not provided any drinks or nuts.
Stayed in March 2024
Reviewed: 3 April 2024
Ruben
United StatesThe gym was very small and located in the parking garage.
Clean room, daily maid service, and convenient location to dining establishments.
Stayed in April 2024
Reviewed: 2 April 2024
Suet
United KingdomWhen we arrived there were no toiletries in the room. However once we informed housekeeping, swift action was taken. .
I would like single out the concierge William Lin for praise. Lin was extremely friendly and helpful and offered good suggestions and recommendations making our stay memorable. Also loved Pan Pacific's location. There were many eateries nearby and being so close to the water was great.
Stayed in April 2024
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