I wished our balcony door had a lock

The hotel is so pretty! Very comfortable and great location! We stayed in one of the bottom rooms, and honestly, we couldn't have picked a better room. The breakfast was delicious! And the staff was so friendly and nice!!! the breakfast waiters and the afternoon bartender were the best!!! Loved this place!

Stayed in May 2024

Nothing

Very beautiful place

Stayed in November 2023

nothing

great place, clean and well located at the beach. The pool is very nice and the sunset awesome.

Stayed in August 2023

Great accommodations and services; best place to watch sunset if from the hotel's restaurant.

Stayed in June 2023

The beach is ok, not the nicest one(kind of dirty around). Air conditioner in my room was not working properly, pillows not good in my opinion.

Location, pool, restaurant

Stayed in May 2023

transfer

vista do por do sol da suite

Stayed in September 2022

The 7 course dinner degustation option offered by the restaurant could be more elaborate by the Chef simply by sticking to local ingredients, and not trying to use Lamb, for example, which has nothing to do with the region, and is not locally available.

Great Breakfast and amazing location!

Stayed in April 2022

nothing

amazing location and superb facilities. cuisine was exceptional and staff extremely attentive and helpful

Stayed in March 2022

Everything was perfect!

Amazing staff Food is excellent and the hotel is amazing! I love it everything!

Stayed in February 2022

The pool and breakfast staff needs training. They are several but they don’t have the standing of service that we expect on this type of hotel. The menu of the pool (snacking) is not good. all guest order from the menu of the Blue Residence (hotel next door of the same group) which was way better. All the breakfast was also better there as we had stayed there as well.

The staff of the reception are wonderful, they are trained and they explain well the organisation of the hotel. they also help with informations about the city, restaurants and tours! the rooms are big, comfortable and very modern! we loved it!

Stayed in February 2022

very friendly crew and very caring polite people

Stayed in January 2022

Wine card from the restaurant is weak, some very poor selections at very high prices! Service from the reception could be better, we asked for help with our lugguage from 1 hotel to this hotel, but it was made clear that this was our own responsability. A helping hand would be appreciated at these rates....

Diner in the garden at night with candle light, very nice !

Stayed in October 2021

Essenza Hotel is great and very romantic. It’s the most expensive hotel in Jeri. It’s great to have this experience at least once. It’s hard to get a room on the second floor. I’ve been there twice. I’ve always tried to get a room on the second floor but never got one. The money is not the issue. I think they should try a Little harder once a guest asks for this. They have a high demand so from I think they don’t see the necessity to get better. It’s also very hard to book and a slower bureaucratic process. But overall it’s a great experience and we always leave happy.

Stayed in August 2021

Nothing.

Everything.

Stayed in June 2021

Wi-Fi

Location

Stayed in May 2021

Poor. Leakage in the corridor, always wet and nobody cleaned up. Poor breakfast, awful bread. Nothing fresh. Restaurant is dark and outdated.

Nice view

Stayed in April 2024

Sauna was broken, room was loud due to nightly music sessions organized by the hotel, food and coffee were mediocre at best

Great location

Stayed in August 2023

Very loud, intrusive music all day long and well into the night. If what you want is a relaxing, peaceful holiday, nature, the sound of waves or birds the place is NOT for you. It is impossible to escape the rather dreadful pop music even if you tightly close all doors /windows in your apartment. Sadly, multiple requests to put the volume down at least a bit, have not produced any noticeable result. The opinion that guests reserving rooms on booking.com often get the worst rooms proved right in the Essenza. The I was first checked into was located just behind the kitchen. On top of the loud music came banging of pots and pans, juice extractor working, staff shouting to each other. Only after I complained I was offered another room, away from the kitchen. On the day before my departure I asked if I could check out a bit later - 1345 instead of 1200. I was told I could stay but only till 1330. Why the extra 15 minutes would make such a difference in a hotel where a lot of rooms seemed empty, is beyond me. And my electronic key was blocked at 1200, anyway.

Great location, fabulous swimming pool, nice room, great views of the ocean, splendid location on the beach

Stayed in May 2023

rooms need renovation. the sofá-bad was terrible and very small. it does not work for adults. the sheets and pillows had a terrible smell.

location and the pool

Stayed in January 2023

communication is not good.

location is good

Stayed in January 2023

My room was near the kitchen, so I woke up and went to bed with the kitchen and cutlery sound every single day/night. Plastic mattress protector is used which made me wake up every night sweating away. I had my sun chair moved behind a tree while I was away .The property is completely outdated with parts of the room's furniture damaged.

Service is good , having a private swimming pool, breakfast, good quantity of towels in the room and they were replaced twice a day, excellent coffee machine in the room, there was always a delicious sweet in the room in the end of the day.

Stayed in December 2022

The „pools“ on the balcony are weird. They are not very inviting and I am not sire how thry would keep them hygienic. The personal does not speak English which makes communication very difficult. My friends were staying in another hotel but were not granted access to the premises, which is also very strange as the beach and restaurant of the hotel were empty during my stay.

The hotel has a nice location and the reception area is very beautiful.

Stayed in September 2022

Almost no one speaks English in this place. None of the restaurant staff speaks any English whatsoever. The hotel is supposed to have a very good view and location, the beach is right in front of it. However this is the only beach in Jericoacoara what has a large muddy stretch between the hotel and the water. Rather annoying, as you can't just walk and swim in the water.

The hotel has a nice idea with the private pools in front of every second floor room.

Stayed in October 2022

Food isn't great, and the constant loud music by the pool is extremely annoying. One wants to enjoy a quiet time at rhe beach with the sound of the waves but the music unfortunately interferes.

Beautiful and comfortable hotel, the staff is super nice.

Stayed in June 2022