There was nothing I didn’t like.

I loved every second of my stay. I’ve never had breakfast with such a brilliant view. Customer service is unparalleled, facilitates are incredible and impeccably maintained. Words could never fully express how incredible my experience was. I would never regret a stay here.

Stayed in March 2024

Location

View

Stayed in April 2024

Location not near the shops. No help given about where to go what to do how to manage AnZac Day.

Gentle loving kind staff

Stayed in April 2024

Nothing.

location was great. The staff were absolutley supurb and were a pleasure to deal with. Everything about the propoerty was just fantastic. Very very happy and i will be retrning for sure.

Stayed in May 2024

It was very expensive.

Amazing craftsmanship, extremely comfortable, awesome views. Staff were friendly & extremely professional.

Stayed in May 2024

The room was beautiful and clean - they tidied it up when we returned from dinner. It has a great view of the city as well. The bed was very comfortable, and we had a great time in the pool.

Stayed in May 2024

everything the food wine and a the service

Stayed in May 2024

The breakfast was not the best for the money but still OK.

It’s a very modern luxury hotel, with a great spa.

Stayed in May 2024

That we had to leave

Attention to detail and comfort, absolute luxury!

Stayed in May 2024

Spa was undergoing maintenance

24 hour pool access! Diptique toiletries

Stayed in May 2024

No free breakfast even after paying $400-500 is not going to make anyone happy

High floors

Stayed in April 2024

The spa! Firstly, it is segregated by gender into a male spa and a female spa! So my girlfriend and I could not enjoy the spa together. I have never seen this anywhere in the world and it ruined our experience of the spa. At least the pool was not segregated. Secondly, the steam room has to be manually switched on by the guest for it to heat up - this takes 10 to 15 minutes! So if you only want to use the steam room or use it first, be prepared to wait... oh and it never fully heats up as there is a gap in the door leaving out heat constantly. You are not saving energy / the environment, you are spoiling your guest experience. Thirdly, it is impossible to use the hot tub/jacuzzi unless you are very mobile. The steps into it are actually very small indents in the bricks of the hot tub wall which are not big enough for even my size 7 UK feet to use comfortably, and which you actually cannot even see when standing over the tub wondering how on earth to get in (only when I was in the tub could I see the small indents in the wall). I ended up half-jumping in, which is quite dangerous as it's a deep tub, and if you are an someone who is not fit/mobile, pulling yourself out of the tub is a real challenge - that's unacceptable. To top it off, my favourite part of any spa (the sauna) in the male spa was broken the 3 days we stayed. When I asked, the staff had no idea when it would be fixed as they had to "send for a part". This is the Ritz Carlton - go get the part. And also get the part for the broken control in one of the showers... and install a machine to dry swimming clothes - people need to pack their swimming gear when checking out and need it dried. Overall: segregated, out of order, broken, unheated, ill equipped and with health & safety risks.

This is one of the most spectacular hotels I've stayed in for its views. The reception is on the 80th floor! And the views from our 66th floor room were wonderful. The staff were among the best I've had the pleasure to meet and of course being the Ritz Carlton, the style and comfort and class of the place made you feel very special. The bar food was excellent and the infinity pool a joy! The location is also incredible, being right in the heart of town.

Stayed in April 2024

If they're going to give you a pod machine, why can't any of these places, even the higher end, put a decent amount of UHT milk in the fridge to go with your coffee? 4 little thimbles between 2 people just doesn't cut it. The aircon thermostat seemed to struggle with stability in the middle of the night and the room grew a bit too warm. The overall room decor is very monotone and soulless, but that's par for the course these days.

Location is perfect for arriving and leaving Melbs - literally over the road from Southern Cross train station and the airport Skybus terminus. Walking distance to all the delights of town, or tram if you prefer. King room is luxurious with spectacular views, indulgent bathroom and comfy bed. Staying 5-star was a special treat splurge for us middle-class folk; we had a good laugh at the minibar prices, especially the Tasmanian rainwater in a wine bottle. The hotel was very accomodating with a late checkout (3pm!) and luggage storage for our evening flight.

Stayed in April 2024

As well as my booking saying I had a guarantied high floor room, I also did put in the request box for a high floor and corner room. Although I did get a corner room unfortunately I was on the lowest floor. Not a deal breaker and I know It is all up to availability upon check in but would have been extra special to get something a little higher.

The service and facilities were beyond amazing! Checking in was super easy. I dropped my bags off in the morning and by the evening when I check the room was all set up. The room was super clean and a great set up and not to mention the views were stunning. Very great quality for the price.

Stayed in May 2024

Spa and sauna room closing early

Luxury rooms and all the facets of a high class motel

Stayed in April 2024

Everything about the Ritz is perfect.

Stayed in April 2024

Disappointing breakfast, Swimming pool was a bit small and cold.

Superb!!!

Stayed in April 2024

Breakfast was fantastic

Stayed in April 2024

Overpriced cocktails

Amazing views

Stayed in March 2024

A minor gripe. The bar staff very slow at times. We waited 40 minutes for a drink at one stage. Given it’s a small space and so not many guests that was surprising

The view is stunning. All the staff amazing and helpful. The room was exceedingly spacious and comfy.

Stayed in April 2024

Excellent location

Stayed in April 2024

That we only had time to spend one night at the hotel.

The whole experience was well above our expectations.

Stayed in April 2024

Pool was amazing

Stayed in April 2024

NA

Absolutely everything. The attention to detail was outstanding.

Stayed in April 2024