31 Challis Avenue, Potts Point, Potts Point, 2011 Sydney, Australia
#211 of 324 hotels in Sydney
Guests' ChoiceBased on 306 hotel reviews
7.7Cleanliness
8.0
Comfort
8.0
Location
9.0
Facilities
7.6
Staff
9.0
Value for money
8.0
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Kimberley
AustraliaNo lift
Lovely staff—the lady at the front desk went out of her way to help me out with protecting an important document. The room was clean, spacious and had everything you need for a short stay. Third floor was not noisy.
Stayed in May 2024
Reviewed: 24 May 2024
Pooja
United StatesThere were cockroaches in the room
Location is good. Staff is friendly.
Stayed in May 2024
Reviewed: 24 May 2024
Ryan
AustraliaLocation, ambience and value for money.
Stayed in May 2024
Reviewed: 6 May 2024
Pauline
AustraliaNo shower cap or body lotion provided but two lots of shampoo and conditioner. A greater selection of tea bags would have been nice. The shower was very tight I wondered how a big person would fit as I am on the small side.
Great location and very clear instructions. I had no problems with access. Room was very comfortable and stylish.
Stayed in May 2024
Reviewed: 24 April 2024
Marjorie
AustraliaA shelf in the bathroom would have been useful as there was nowhere to put things.
Breakfast was not included.
Stayed in April 2024
Reviewed: 5 April 2024
Christopher
AustraliaNothing
Very cosy one bedroom apartment with good wifi in a convenient location.
Stayed in February 2024
Reviewed: 26 March 2024
Stefan
GermanyRoom smelled like pee, a lot. I assume people urinate into the sink. Just a guess.
Great location, nice staff, clean bathrooms
Stayed in February 2024
Reviewed: 26 March 2024
Mark
AustraliaGood stay, clean, comfortable, friendly and located within walking distance to many things.
Stayed in March 2024
Reviewed: 25 March 2024
Nathan
AustraliaLocation
Stayed in March 2024
Reviewed: 22 March 2024
Stephen
AustraliaGreat location close to cafes and shops
Stayed in March 2024
Reviewed: 21 March 2024
Jason
AustraliaI had trouble with the hot water but I'm sure it was a transient thing
Great location. Lovely room. Would stay again
Stayed in March 2024
Reviewed: 17 March 2024
George
AustraliaI vacated the room Sunday morning at 10, as per protocol. However, I had a late flight at 7 pm to Melbourne...Reception on Sunday closes at 1 pm....They should have told me, or mentioned to to all guests about this Sunday restriction... I couldn't leave my luggage at reception...I asked to keep the key to access my luggage at 5 and leave the key in the lockup box outside the main door,as same process when I picked up the key on Friday night, (as I had I arrived late)...Staff could have been more flexible...They may have had other guests with similar issues...?
Location
Stayed in March 2024
Reviewed: 12 March 2024
Vennewitz
United StatesLocation is great.
Stayed in March 2024
Reviewed: 7 March 2024
Lynch
CanadaShared bathroom. Small room.
Great staff & personalized service. Great location.
Stayed in March 2024
Reviewed: 3 March 2024
Stephen
United KingdomNo complaints
A perfect location to explore Sydney
Stayed in February 2024
Reviewed: 3 March 2024
Michelle
AustraliaIt can be noisy but i dont think that can be helped in the location its in.
Ive stayed here a few times and always enjoy it.never any issues and close to anything needed. Although it can be noisy in the mornings but that cant be helped.
Stayed in February 2024
Reviewed: 3 March 2024
Vic
AustraliaFan in bathroom broken
Nice people and place was pretty quiet and location good
Stayed in March 2024
Reviewed: 29 February 2024
Tania
AustraliaTelstra phone service in the building was very poor, but the wifi worked well. I had to do online meetings & work, so the phone service was a bit of an issue. Some hanging space/hooks on the walls would have been a bit handy, as I was there for a few days & it would have been good to hang some clothes. There are no lifts, and 3 stories of stairs, it wasn't an issue for me, but may be if there was limited mobility - something to be expected in this style of accommodation..
Lovely helpful staff, beautiful setting. Great area to stay at, so close to the city and fabulous coffee & food options. Very clean and well appointed. Such a funky old style guest house, it had a great vibe.
Stayed in February 2024
Reviewed: 19 February 2024
Helen
AustraliaOur room faced the street so it was quite noisy particularly in the early morning when garbage trucks were doing the rounds. Also whenever someone walked up the internal stairs you could hear noise. This isnt the fault of the owners, it's just the location & the fact that it's an older building & not much sound proofing. The sliding door to the ensuite didn't shut properly & the vent above the the shower was dusty and needs cleaning.
The room was clean & comfortable. It is in a great location, close to public transport. Staff were friendly and helpful. They had our room ready earlier than the check in time which we really appreciated.
Stayed in February 2024
Reviewed: 17 February 2024
Michaela
AustriaFamily owned business, lovely staff! Perfect for a few days in Sydney.
Stayed in February 2024
Reviewed: 17 February 2024
Mcdonald
NetherlandsThe bed was too short for me. The room was very small for the price. The shower on my floor was out of order. The AC was preset to 22 degrees (which you aren't allowed to change) but I didn't notice/feel whether it was on or off. They had a TV but there was no wire connected so I couldn't watch TV, it was basically useless.
The location was great, within walking distance from major tourist points, everything was very sanitary and the staff was very helpfull. I came in late but they had perfectly set it up so I could arrive later without any hassle or confusion.
Stayed in February 2024
Reviewed: 3 February 2024
Stephen
AustraliaThe 2st floor shower seems to have been out of action for some time. Obviously a shortage of plumbers in Sydney
Friendly staff location
Stayed in January 2024
Reviewed: 7 January 2024
Daniela
AustraliaNoise outside on the street is a bit of hindrance. But as it is in any busy town, it is a thing to count on.
Proximity to the centre is the best thing about the place. We walked everywhere. One can enjoy the scenery and exercise in the same time.
Stayed in January 2024
Reviewed: 29 December 2023
Simin
AustraliaThe beds need to have firmer mattresses.
Location was perfect and staff very friendly and informative.
Stayed in December 2023
Byxelkrok, Sweden
Goldsboro, USA
Memphis, USA
Siem Reap, Cambodia
Melrose Addition, USA
Walchensee, Germany
Boyany, Ukraine
Marbella, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content