27 O'Connell Street, Sydney CBD, 2000 Sydney, Australia
#17 of 324 hotels in Sydney
Guests' ChoiceBased on 6539 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.1
Staff
9.4
Value for money
8.6
Free WiFi
8.9
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End of dialog contentReviewed: 26 May 2024
David
AustraliaLocation to everything
Stayed in May 2024
Reviewed: 26 May 2024
Madisson
AustraliaNo views but that’s okay
Staff are excellent, location is fantastic and rooms are very spacious
Stayed in May 2024
Reviewed: 26 May 2024
Michelle
AustraliaSome Staff were a little difficult to understand as English was not very good
Nice vibe
Stayed in May 2024
Reviewed: 26 May 2024
Angela
AustraliaHaving to leave!
The beautiful room upgrade we had and the surprise bottle of bubbles I received for my birthday. The staff are attentive and friendly.
Stayed in May 2024
Reviewed: 26 May 2024
Kiyohito
AustraliaI did not eat breakfast at the hotel.
Stayed in April 2024
Reviewed: 25 May 2024
Melissa
AustraliaIn the rooms the couch was a little hard
Location and service.
Stayed in May 2024
Reviewed: 24 May 2024
Chris
AustraliaRoom a little dated
Location, staff
Stayed in May 2024
Reviewed: 24 May 2024
Kitty
AustraliaIf I had to pick something, maybe the chai latte at The Fax Bar. Bit weak/milky!!
Staff, location, room
Stayed in May 2024
Reviewed: 24 May 2024
Mead
New ZealandA little noisy at times, water pipes. Not sure.
Nice large room , great location for the city. Wonderful, friendly, helpful staff.
Stayed in May 2024
Reviewed: 22 May 2024
Avril
AustraliaGreat location and fabulous shower.
Stayed in May 2024
Reviewed: 20 May 2024
Emily
AustraliaThe lamp lights in our room exploded And it took the staff a while to sen date maintenance person around to check it, I felt worried it could be dangerous for us and we had to wait and ran late for our evening plans. It was great when they did fix it but I would have thought they might offer us compensation considering you do pay a lot for the stay
Amazing location and very lovely fancy rooms, also very clean. It was great to have buffet breakfast, staff were kind and the indoor pool and spa was lovely way to spend our time in between sight seeing
Stayed in February 2024
Reviewed: 19 May 2024
Barbora
AustraliaSpacious rooms, very good breakfast, close to the harbour but also to shops and restaurants.
Stayed in May 2024
Reviewed: 18 May 2024
Lizzie
AustraliaSadly didn’t have time to stay longer
Clean, peaceful and superb customer service
Stayed in May 2024
Reviewed: 18 May 2024
Heather
AustraliaI appreciated our upgrade to the business floor
Stayed in May 2024
Reviewed: 18 May 2024
Jenny
AustraliaRestaurant and room service expensive
Location
Stayed in May 2024
Reviewed: 18 May 2024
Allan
AustraliaEntry parking to unload the car is always a bit problematic on the street. However, this is offset by the concierge service actively controlling that area and helping with offloading and checking in.
Unobtrusive and extremely helpful staff with attention to detail, and not sweating the small stuff. For example, letting us have a small jug of lactose free milk for our bedtime tea in the room.
Stayed in April 2024
Reviewed: 17 May 2024
Jason
AustraliaNothing, although found it difficult to wash hands in the toilets with the small gap between the sink and tap
Great service, friendly staff. Rooms were very clean and comfortable. Great food. Convenient location
Stayed in May 2024
Reviewed: 17 May 2024
Madison
New ZealandGood location and beautiful rooms.
Stayed in May 2024
Reviewed: 15 May 2024
Karoline
United KingdomWe sadly had some issues with our bill and errors with charges but these are being investigated and we are hopeful will get resolved
Great location Clean and modern spacious room Helpful staff
Stayed in May 2024
Reviewed: 15 May 2024
Karen
United KingdomCentral location, comfortable rooms.
Stayed in April 2024
Reviewed: 15 May 2024
Peter
New ZealandHave no complaints
Spacious room Comfortable bed clean room Well serviced
Stayed in May 2024
Reviewed: 15 May 2024
P
AustraliaNothing
The hotel is in a great location, close to trains and light rail, short walk to Circular Quay. Room was spacious and quiet, staff were also excellent.
Stayed in May 2024
Reviewed: 15 May 2024
Biljana
AustraliaThe rooms are spacious, clean, and the beds are very comfortable. Charming hotel. Will definitely stay again.
Stayed in March 2024
Reviewed: 14 May 2024
Emily
United StatesVery dusty
Location, good size of the room.
Stayed in April 2024
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