7 - 11 Chester Court, 4870 Cairns, Australia
#23 of 75 hotels in Cairns
Guests' ChoiceBased on 3145 hotel reviews
8.1Cleanliness
8.7
Comfort
8.6
Location
7.6
Facilities
8.3
Staff
8.7
Value for money
8.7
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 22, 2024
Michael
Australianil
comfortable bed and good price
Stayed in March 2024
Reviewed: May 21, 2024
Graham
AustraliaNo enough parking spaces
Stayed in May 2024
Reviewed: May 20, 2024
Terry
AustraliaEverything was good.
The room was as requested a pool view room on the ground floor. The pools were awesome very well maintained. Its almost like an oasis vibe around the big pool with beautiful gardens and butterflies Shops are across the road so very handy as there is no food option at the hotel. It was nice spot for our three night stay. There is a really nice guest lounge for use on the day of departure or if you happen to arrive early.
Stayed in May 2024
Reviewed: May 19, 2024
Sean
United States of AmericaLocation not the ideal section of town. Quite distant from downtown activities. Businesses in the area close early.
Nice pool, friendly and helpful staff.
Stayed in May 2024
Reviewed: May 12, 2024
Sarah
AustraliaNothing
It was spacious, clean and very comfortable
Stayed in May 2024
Reviewed: May 12, 2024
Rachel
AustraliaLocation was a little noisy during the day, but fine at night. If you are tripping around the region, that shouldn't matter. Older hotel with some quirks (door handles etc) but not a deal breaker.
Staff were wonderful and responsive. The pools were beautiful. Checking in was easy and pain free. Close to a supermarket for food options.
Stayed in May 2024
Reviewed: May 10, 2024
Hirose
JapanThe hot tub was not warm.
Excellent staff The kids loved the swimming pool.
Stayed in May 2024
Reviewed: May 9, 2024
Amit
IsraelThe wifi kept disconnecting and reconnecting. Also the rooms don't have proper curtains, and the sound insulation isn't great, so we could easily hear people talking outside of the room, or cars zooming on the main road our room was facing. The stream in the shower was a bit weak.
Staff was extremely friendly and helpful, the pool was really nice, and the room was clean, comfy, spacious, has a balcony, had a very nice bed (size and comfort), parking was included and very close
Stayed in May 2024
Reviewed: May 7, 2024
Danny
AustraliaThe property was central in Cairns NextDoor is Woolworths and BWS for our first night this was what we wanted great cafe cafe 63 NextDoor
Looked a bit tired and passed it stay but the pool was fantastic the room was a really good size.
Stayed in May 2024
Reviewed: May 6, 2024
Bajracharya
United States of AmericaThe Staff were very friendly and love the ambience in the Hotel
Stayed in May 2024
Reviewed: May 6, 2024
Helen
AustraliaParking. And 3 am in morning outside noise… Traffic noise also
Clean lovely fragrance… lovely big bed.. very comfortable… Only issue.. parking was a little difficult at times
Stayed in May 2024
Reviewed: May 4, 2024
Kristina
AustraliaAircon rattled in ceiling
Clean, good budget accomodation
Stayed in April 2024
Reviewed: May 3, 2024
Lisa
AustraliaNoise off road
Serene gardens
Stayed in May 2024
Reviewed: May 3, 2024
Liu
AustraliaSwimming pool is the most attractive facility of this hotel, very beautiful tropical style views. Rooms are a bot of old. Building style is favorable too.
Stayed in April 2024
Reviewed: April 29, 2024
Amy
AustraliaThe rooms were a bit outdated
The pool was great and the staff were very friendly
Stayed in April 2024
Reviewed: April 27, 2024
Dominic
AustraliaTowel rack other than over toilet. There is space between door and vanity. You wash you hands and use a towel and then.... drape it over the toilet. Comfortable chair or lounge. Room is quite empty and to watch Tv you have to sit on bed.
Pool is great. Nice view to pool. Large room. Firm beds
Stayed in April 2024
Reviewed: April 25, 2024
Ella
United KingdomRoom was very dated Location wasn't great It felt a bit far out from the main part of cairns. I had to get taxis to and from which counteracted the saving i made on the room. I could have just got one nearer the city centre.
Staff were lovely and accommodating Swimming pool is a great size Room size is very good. Decent sized bed!
Stayed in April 2024
Reviewed: April 25, 2024
Mindy
AustraliaRoom was a very good size and very clean. Daily service on the room was great.
Stayed in April 2024
Reviewed: April 22, 2024
Judith
AustraliaOnly one chair with inside table.
Clean, comfortable, good value for money. Great swimming pool.
Stayed in April 2024
Reviewed: April 22, 2024
Natalie
AustraliaThat there wasn't secure car parking overnight
The staff was very helpful when we checked in and room was roomy. It was close to the airport parking that we had booked.
Stayed in April 2024
Reviewed: April 19, 2024
Danish
AustraliaMaybe another lift to cover the area better. Quite a long walk to some rooms from the lift.
Good location. Close to a shopping centre. Nice design with good pool view.
Stayed in April 2024
Reviewed: April 18, 2024
Buck
AustraliaWould have loved an extra/spare blanket but apart from that was very comfortable.
Fast and friendly service. Very well kept and clean hotel. Room was perfect and super conformable. Didn't get the chance to jump in the pool but looked very inviting. Will have to stay longer in the future.
Stayed in April 2024
Reviewed: April 17, 2024
Margaret
AustraliaThe room had a stale smell of cigarette smoke and its a real shame of the location.
The pools were great, the room was nice and clean. Staff were really helpful. Well priced.
Stayed in April 2024
Reviewed: April 17, 2024
Alan
United KingdomThe location wasn’t the best there seemed to be a lot of down and outs around the area.
The space the cleanliness and the staff were great
Stayed in April 2024
Fladnitz an der Teichalm, Austria
Paris, France
Saint-Brevin-les-Pins, France
Sifnos, Greece
Poznań, Poland
Phú Quốc, Vietnam
Belgrade, Serbia
Jaffna, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content