2807 Gold Coast Highway, Surfers' Paradise, 4217 Gold Coast, Australia
#52 of 121 hotels in Gold Coast
Guests' ChoiceBased on 3537 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
8.8
Value for money
7.9
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Brenden
AustraliaNothing to comment on here
Drove from Sydney and all I wanted was a quick seamless check-in and a comfortable bed - the staff were friendly attentaive and I was in my room in no time relaxing with an awesome view of the beach
Stayed in May 2024
Reviewed: May 27, 2024
Vennessa
Australiait was party central on the night i stayed, too noisy even though i was on the 5th floor
easy to check in, the staff were fantastic
Stayed in May 2024
Reviewed: May 27, 2024
Stephen
AustraliaCurtains in room were dirty with "coffee" looking splashes.
Staff attitude.
Stayed in May 2024
Reviewed: May 24, 2024
Zlatko
Czech RepublicNothing.
Great breakfast.
Stayed in May 2024
Reviewed: May 23, 2024
Kelli
AustraliaNothing at all
It was amazing the food was great
Stayed in May 2024
Reviewed: May 23, 2024
Ben
AustraliaThe main reason why I wasn’t overly happy was because the room was missing a blind and was very light all evening meaning I nearly slept. The location was also a bit further than I thought it was from surfers Paradise.
The room was nice. The breakfast was nice. I found the soft be excellent. This was both at check-in and when I checked out and complained about the room.
Stayed in April 2024
Reviewed: May 21, 2024
Tim
AustraliaThe pillows were terible.
Stayed in May 2024
Reviewed: May 20, 2024
Malcolm
AustraliaNothing. It was lovely
Didn’t have breakfast
Stayed in May 2024
Reviewed: May 20, 2024
Joy
AustraliaNothing to dislike
Great location. Great breakfasts , Beautiful view of beach . Able to jump on tram just outside hotel.
Stayed in May 2024
Reviewed: May 20, 2024
Vincent
United KingdomOnly issue the Wi-Fi is terrible in our room
Loved that when I asked I got a room upgrade it had spectacular views, The room is clean and tidy. And lots to offer at breakfast.
Stayed in May 2024
Reviewed: May 19, 2024
Barling
AustraliaWe did have to ask for milk and coffee the second day as housekeeping had not replaced any of these which we had looked forward to r after getting caught in a storm..cold and wet 😊🌧
Very handy to light rail.making easy access to all attractions..we were upgraded which was a lovely treat and rooms were large and beds comfortable and extra doona was provided as my friend feels the cold
Stayed in May 2024
Reviewed: May 17, 2024
Nathan
AustraliaThe heating wasn’t very warm
Cleanliness and the view. The concierge was amazing and very helpful
Stayed in May 2024
Reviewed: May 16, 2024
Peter
AustraliaRoom was cold and air conditioning doesn't heat. An aircon with tempertaure selection that doesnt work ??? Supplied with an oil heater to compensate (which only had 3 castors wheels) . service moved us later to less cold room
everything except below
Stayed in May 2024
Reviewed: May 15, 2024
Stephen
United KingdomPaying a deposit and still waiting for it back
I'm still waiting for my deposit back of a hundred dollars over a week now
Stayed in May 2024
Reviewed: May 15, 2024
Amin
AustraliaNa
Nice service
Stayed in April 2024
Reviewed: May 11, 2024
Gillian
AustraliaRequested twin room but got a double.
Location
Stayed in April 2024
Reviewed: May 10, 2024
Sally
AustraliaI wish the mattress was firm and more robust. The quilt could be in a quilt cover rather than loose sheets.
Stayed in May 2024
Reviewed: May 7, 2024
Zed
AustraliaEverything was paid on Booking.com prior to our stay but I was charged on my credit card after we checked out. I found it out myself and had to call the hotel to ask them to refund me.
Nice view and good breakfast
Stayed in May 2024
Reviewed: May 4, 2024
Kathryn
AustraliaBathroom really needs updating. Carpets look drab and decrease the feeling of space because they are dark. Balcony too tiny. Didn’t seem to have vegan options.
Meal was huge. Room larger than I thought. Bathroom large and good walk in shower. Great view. Love the pool. That’s the biggest draw card for me. The entry and reception area are very oppulant and classy. Reception was wonderful even though we arrived quite late.
Stayed in April 2024
Reviewed: May 4, 2024
Anna
New ZealandNo toiletries or soap for the bath
Location. Staff.
Stayed in April 2024
Reviewed: May 3, 2024
Mccormick
AustraliaNothing
Yes
Stayed in April 2024
Reviewed: May 1, 2024
Julia
AustraliaBathroom wasn't very clean and plates at breakfast were dirty with dried food still stuck to them. Quite disappointing, especially as it wasn't an issue in previous stays.
We have stayed in this hotel multiple times and location, views and breakfast never disappoint.
Stayed in April 2024
Reviewed: May 1, 2024
Melita
AustraliaRooms are tired, need updating and painting, lamps beside each bed and plug sockets on each side of the bed would be good. Cushions on the loungers outside are needed as they’re not comfortable to lounge on around the pool
I’ve stayed here before, so knew location and what it was like.. staff are amazing & they make the stay even better
Stayed in April 2024
Reviewed: April 28, 2024
Ethel
AustraliaNothing I can think of yet
The proximity to all essential services we were looking for, made it easy for the whole family.
Stayed in April 2024
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