• City view
  • Garden
  • Pet friendly
  • Swimming pool
  • Free WiFi
  • Balcony
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
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Located in Krakow and with St. Florian's Gate reachable within a few steps, Hotel H15 Luxury Palace has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Hotel H15 Luxury Palace all rooms include bed linen and towels. A buffet breakfast is available every morning at the accommodation. Hotel H15 Luxury Palace offers 5-star accommodations with a hot tub. Popular points of interest near the hotel include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. The nearest airport is John Paul II International Kraków–Balice, 11 miles from Hotel H15 Luxury Palace, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Dobry Hotel
Hotel chain/brand

Property Highlights

Located in the heart of Krakow, this hotel has an excellent location score of 9.8

Breakfast Info

Buffet


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
1 queen bed
1 queen bed
1 queen bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
9.6
Cleanliness
9.7
Comfort
9.7
Value for money
9.1
Location
9.8
Free WiFi
9.5
High score for Krakow
Select topics to read reviews:

See what guests loved the most:

  • Pedram
    United States of America United States of America
    The location is perfect, staff very friendly and helpful, it was so good that we decided to stay one more night,
  • P
    Paul
    United Kingdom United Kingdom
    Breakfast was excellent with a fabulous choice and superb service. It is nice to be greeted with a smile first thing in the morning and attention to detail with the various breakfast choices shows the staff care. Room was outstanding quality, and...
  • Amy
    United States of America United States of America
    The location was perfect for visiting Krakow and the Christmas markets. The staff were very kind and attentive. I dined at both restaurants in the hotel and they were wonderful. The spa was relaxing and I had a very nice massage.

Hotel area info

Restaurants
2 Restaurants On Site

  • Bistro The Hours
    • Cuisine
      International
    • Open for
      Lunch • Dinner • Cocktail hour
    • Ambience
      Modern
  • Restauracja Artesse
    • Cuisine
      European
    • Open for
      Dinner

Amenities of Hotel H15 Luxury Palace
Great facilities! Review score, 9.6

Most popular amenities
  • Indoor swimming pool
  • Parking
  • Free WiFi
  • Spa
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed. Charges may apply.
Activities
  • Bicycle rental
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not needed) and costs 130 zł per day.
  • Valet parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Italian
  • Polish
  • Russian
  • Ukrainian

House rules

Hotel H15 Luxury Palace takes special requests – add in the next step!

Check-in

From 3:00 PM to 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 6:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of PLN 500 is required on arrival. That's about USD 125. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3+ years
Extra bed upon request
400 zł per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash is not accepted Hotel H15 Luxury Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel H15 Luxury Palace of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of 500 zł is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Hotel H15 Luxury Palace

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Hotel H15 Luxury Palace is from 3:00 PM, and check-out is until 12:00 PM.

  • Hotel H15 Luxury Palace offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hiking
    • Walking tours
    • Couples' massage
    • Locker rooms
    • Neck massage
    • Bicycle rental
    • Fitness
    • Bike tours
    • Spa/Wellness packages
    • Tour or class about local culture
    • Hand massage
    • Temporary art galleries
    • Foot massage
    • Swimming pool
    • Head massage
    • Beauty services
    • Full-body massage
    • Back massage
    • Facial treatments
    • Body treatments
    • Body scrub
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area

  • Room options at Hotel H15 Luxury Palace include:

    • Double
    • Suite
    • Apartment

  • The prices at Hotel H15 Luxury Palace may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel H15 Luxury Palace on this page.

  • Hotel H15 Luxury Palace is 1,000 feet from the center of Krakow. All distances are measured in straight lines. Actual travel distances may vary.

  • Hotel H15 Luxury Palace has 2 restaurants:

    • Bistro The Hours
    • Restauracja Artesse

  • Guests staying at Hotel H15 Luxury Palace can enjoy a highly-rated breakfast during their stay (guest review score: 9.3).

    Breakfast option(s) include:

    • Buffet