• City view
  • Garden
  • Pet friendly
  • Swimming pool
  • BBQ facilities
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Ritz-Carlton Company, L.L.C
Hotel chain/brand
The Ritz-Carlton Company, L.L.C

Property Highlights

Top Location: Highly rated by recent guests (9.4)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

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Guest reviews

Categories:

Staff
9.4
Facilities
9.3
Cleanliness
9.5
Comfort
9.5
Value for money
8.5
Location
9.4
Free WiFi
8.5
High score for Almaty
Select topics to read reviews:

See what guests loved the most:

  • Bella
    Seychelles Seychelles
    The staff were very nice. The cleaning lady Gul'zhan was very attentive, reacted quickly to my requests and overall took a good care of my needs, so thanks to her.
  • Mutlaq
    Saudi Arabia Saudi Arabia
    the service, location, team, breakfast, cleaning service, and hospitality
  • Akbota
    Kazakhstan Kazakhstan
    the manager Lia was amazing, She made my stay very pleasant

Hotel area info

Restaurants
2 Restaurants On Site

  • VISTA
    • Cuisine
      Italian • Russian • International
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Halal • Vegetarian
  • SEVEN Bar and Restaurant
    • Cuisine
      Steakhouse • International
    • Ambience
      Modern • Romantic
    • Dietary options
      Vegetarian

Amenities of The Ritz-Carlton, Almaty
Great facilities! Review score, 9.3

Most popular amenities
  • Indoor swimming pool
  • Free WiFi
  • Spa
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • Skiing
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • High chair
  • Coffee machine
  • Cleaning products
  • Electric kettle
Room Amenities
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski storage
    Additional charge
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
  • Live music/Performance
  • Cooking class
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Temporary art galleries
    Off-site
  • Evening entertainment
  • Kids' club
  • Nightclub/DJ
  • Entertainment staff
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Game room
  • Skiing
    Off-site
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Valet parking
  • Parking garage
Front Desk Services
  • Lockers
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproof
  • Car rental
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Fan
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
Spa
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Russian
  • Turkish

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

The Ritz-Carlton, Almaty takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 15 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
KZT 15,000 per child, per night
Crib upon request
Free
4+ years
Extra bed upon request
KZT 15,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Diners Club American Express Cash The Ritz-Carlton, Almaty accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

A tourist tax of 5% is applicable to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Ritz-Carlton, Almaty of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about The Ritz-Carlton, Almaty

  • The Ritz-Carlton, Almaty offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Hiking
    • Skiing
    • Game room
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Waxing services
    • Themed dinners
    • Spa facilities
    • Locker rooms
    • Fitness
    • Beauty services
    • Pedicure
    • Temporary art galleries
    • Spa/Wellness packages
    • Happy hour
    • Swimming pool
    • Live music/Performance
    • Nightclub/DJ
    • Cooking class
    • Manicure
    • Facial treatments
    • Entertainment staff
    • Steam room
    • Bicycle rental
    • Body treatments
    • Spa lounge/Relaxation area

  • Check-in at The Ritz-Carlton, Almaty is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at The Ritz-Carlton, Almaty on this page.

  • The Ritz-Carlton, Almaty is 2.5 miles from the center of Almaty. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at The Ritz-Carlton, Almaty include:

    • Twin/Double
    • Double
    • Twin

  • Guests staying at The Ritz-Carlton, Almaty can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • Continental

  • The prices at The Ritz-Carlton, Almaty may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The Ritz-Carlton, Almaty has 2 restaurants:

    • SEVEN Bar and Restaurant
    • VISTA

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.