• City view
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe

Mercure Almaty City Center features air-conditioned rooms in Almaty. The property is close to several well-known attractions, 0.7 mi from Almaty Central Mosque, a 15-minute walk from Ascension Cathedral and 0.8 mi from Gvardeytsev-Panfilovtsev Park. Free WiFi is available throughout the property. The rooms in the hotel feature unique design inspired by local culture and traditional art. All units are equipped with a flat-screen TV with cable channels. Each room is equipped with a private bathroom with a bidet, free toiletries and a hair dryer. The units will provide guests with a desk and a kettle. A continental breakfast is served each morning at the property. International and local cuisine are served in the à la carte restaurant and in the Buffet Room with high ceilings and panoramic windows. At the Lobby Bar guests can enjoy fresh coffee and cocktails. Guests can also benefit from 4 conference rooms. Free access to the rooftop spa and fitness area is provided. Speaking English and Russian, staff are always on hand to help at the 24-hour front desk. Medeo is 9.3 mi from Mercure Almaty City Center. Almaty International Airport is in a 30-minute drive from the hotel, while Almaty Railway Station is only a 12-minute walk away.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (9.4)

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.3
Facilities
9.0
Cleanliness
9.3
Comfort
9.3
Value for money
8.7
Location
9.4
Free WiFi
9.1
High score for Almaty
Select topics to read reviews:

See what guests loved the most:

  • Eduardo
    Guatemala Guatemala
    The staff were friendly and professional. The room was big, nice, and comfortable. The location is close to restaurants and cafés.
  • Aliya
    Switzerland Switzerland
    Great location,comfortable and clean facilities, exceptional staff
  • Nick
    United States of America United States of America
    The location of the Mercure Almaty City Center hotel is impeccable. The staff at the hotel were very welcoming on arrival and throughout our stay from our first steps in the hotel all the way to check out. The suite we booked was very spacious and...

Hotel area info

Restaurants
1 Restaurant On Site

  • GOURDET
    • Cuisine
      Mediterranean • Local • European
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Traditional • Modern

Amenities of Mercure Almaty City Center
Great facilities! Review score, 9

Most popular amenities
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Spa
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • Skiing
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Shared toilet
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Horseback riding
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Skiing
    Off-site
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Convenience store on site
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Soundproof
  • Car rental
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Spa
  • Locker rooms
  • Fitness
  • Massage chair
  • Full-body massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • French
  • Italian
  • Russian

House rules

Mercure Almaty City Center takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Adult (18+ years)
Extra bed upon request
KZT 6,600 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa American Express Cash Mercure Almaty City Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Mercure Almaty City Center of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

FAQs about Mercure Almaty City Center

  • The prices at Mercure Almaty City Center may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Mercure Almaty City Center is from 3:00 PM, and check-out is until 12:00 PM.

  • Mercure Almaty City Center is 0.7 miles from the center of Almaty. All distances are measured in straight lines. Actual travel distances may vary.

  • Mercure Almaty City Center has 1 restaurant:

    • GOURDET

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Mercure Almaty City Center on this page.

  • Mercure Almaty City Center offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Hiking
    • Skiing
    • Golf course (within 2 miles)
    • Foot massage
    • Walking tours
    • Spa lounge/Relaxation area
    • Tour or class about local culture
    • Fitness
    • Locker rooms
    • Spa facilities
    • Bicycle rental
    • Full-body massage
    • Themed dinners
    • Back massage
    • Bike tours
    • Head massage
    • Happy hour
    • Horseback riding
    • Massage chair
    • Spa/Wellness packages
    • Steam room
    • Neck massage

  • Room options at Mercure Almaty City Center include:

    • Double
    • Suite
    • Twin