It was the highlight of my Japan trip. The staff were very friendly and helpful throughout and greet you at the entrance. The room was very spacious and the view was amazing with the snow covering the entire grass field. We went at the end of March so the snow hasn’t gone yet but the drive there was fine as there was no snow on the road. The outdoor private onsen in the room with the beautiful backdrop was fantastic. Dinner and breakfast were probably the best in my entire Japan trip. Kaiseki style dinner was prepared and made to the highest quality and I enjoyed every bite of it. Well done to the chef!

Jeffrey Australia

A lovely, modern style, ryokan with the indoor and outdoor onsen within your room. Little need to interact with anyone; so relaxing!

Nick Wielka Brytania

Top tier accommodation from room setting, view and Kita Kaiseki fine dining (quality exceed Sapporo top omakase restaurant). Both breakfast and dinners are served in a private dining room. Latest breakfast serves at 9am. Dinner serves at either 6pm or 8pm.Meal variety is different every day. Staffs are very friendly and helpful. You can feel they try their best to make you happy. They offer us free shuttle service to the nearby Park Hyatt for afternoon tea. It was also lovely the general manager Shiozawa sama came to greet us at dinner. The less perfect thing is the twin single bed is a bit too short. And the room replies mainly on a heater to keep warm which during night it turns out to be a bit chilly. Having said so, waking up in the morning with a panoramic forest view beats all the minor imperfections.

Bridgette Australia

In a word everything. The property is like something out of a James Bond movie. The room was excellent with two onsen, one outside with an incredible view. The layout of the room and the decor were to our taste and amazing in its simplicity. This aspect was evident it the rest of the hotel, from the corridors with work windows strategically placed, to the communal areas. The Kaiseki dinners were also excellent and the staff extremely welcoming and helpful.

Antony Wielka Brytania

Staff was very friendly! Hotel design was chic. The views were amazing and surrounding Forrest was gorgeous. Food was well planned and thought out and service was impeccable

Alexander Kanada

Outdoor rotemburo temperature was perfect, I did not feel too hot or too cold even after sitting in it for a very long time. Meals were amazing, and the staff ensured we were served by someone who spoke English.

Jeffrey Kanada

The meals were five stars! Exceptional staff. Beautifully stylish spaces (both public and private areas). The area is ideal to unwind with your special someone on holiday, honeymoon, or anniversary.

Christine Stany Zjednoczone Ameryki

The hospitality is truly exceptional. The staff members are gracious and thoughtful, going out of their way to make you feel welcome and taken care of. They truly make the experience. The meals, particularly the dinner, was the best dining experiences of my life. Perfect in concept, quality and taste, execution, flow, and service. I booked villa with a western style bed. Absolutely the best sleep of my 2.5 week trip in Japan. From the bed to the toiletries, down to even the complimentary tea/coffee, everything was of fine quality, and there is such a high level of meticulous care to detail that must be experienced if given the opportunity.

Salina Stany Zjednoczone Ameryki

Very relaxing environment that is private. The view from the room was excellent. Bed was unbelievably comfortable and private Onsen highly enjoyable. Private dining rooms were a bonus feature. The food was unexpectedly excellent and could be considered at a michelin bib gourmand level.

Samantha Australia

The privacy, quietness, being surrounded by nature and attentiveness of the staff.

Sylvia Singapur