Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation. The booking can only be guaranteed within check-in hours.

The full amount of the reservation must be paid at check-in.

The on-site parking is available upon a surcharge. Parking is provided in first-come, first served basis due to limited availability.

Size limit - height:2 metres, width:1.8 metres and length: 5 metres

Please note that you cannot take your car out of the parking lot during your stay.

Reservations of 3 rooms or more may not be accepted.

If you wish to send luggage or mail to the property prior to your arrival, please fill out your name and check-in date on each item. Please note that the property cannot store items requiring refrigeration. Up to 5 items per reservation can be stored for free.

Please note that children 12 years and younger cannot be accommodated at the property. Adult rates are applicable to children 13 years and older. Please contact the property for more details.

Due to renovations of public bath facilities, the hotel will be under construction on the following date: 1 June, 2021 - 22 June, 2021

Public bath facilities will be closed during this time.

Amenities and towels are changed and replenished daily. Sheets and loungewear will be changed every 4 days during cleaning hours.

For guests staying 4 nights or more, the room will be cleaned by our cleaning staff every 4 days.

Please inform Sakura Terrace in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.