• City view
  • Garden
  • Swimming pool
  • Free WiFi
  • Balcony
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Located in the city center, the eco-friendly accommodations Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms. This property features an outdoor pool, 4 dining choices and free Wi-Fi throughout. Tastefully decorated, all rooms come with soothing warm colors and lighting. Each well-appointed room is equipped with a living area, a flat-screen satellite TV and a mini-bar. The private bathroom features a bathtub, a shower and free toiletries. Lung Yuan Chinese Restaurant serves traditional Cantonese dishes, while an international buffet spread is offered at Kafe Bromo. Enjoy a treatment at the Massage Room or in the privacy of your room. You can also exercise at the tennis court or the gym. Airport shuttle and car hires can be arranged at the tour desk with additional charge. Sheraton Surabaya Hotel & Towers is directly connected to Tunjungan Plaza Shopping Mall and is 3.1 mi from Surabaya Zoo. Juanda International Airport is a 45-minute drive away.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sheraton
Hotel chain/brand
Sheraton

Property Highlights

Located in the best-rated area in Surabaya, this hotel has an excellent location score of 9.5

Breakfast Info

Buffet, Breakfast to go

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
1 king bed
2 twin beds
1 king bed
1 king bed
1 king bed
1 king bed
1 queen bed
2 twin beds
and
2 queen beds
Bedroom 1:
1 king bed
Bedroom 2:
1 king bed
Living room:
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
8.8
Cleanliness
9.2
Comfort
9.2
Value for money
8.6
Location
9.5
Free WiFi
7.9
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Kenneth
    United States of America United States of America
    The location is central and connected to the mall. Lots of shopping and restaurants at your fingertips. The staff were helpful and friendly.
  • Yew
    Singapore Singapore
    Location is good connecting to mall. So no worry about getting hungry.
  • Fick
    Netherlands Netherlands
    De location en de facilities of the hotel. The staffs are friendly and helpful and the breakfast was LOVELY! Free high-tea and free-flow drinks after check in are a big plus at Sheraton👌

Hotel area info

Restaurants
3 Restaurants On Site

  • Kafe Bromo
    • Cuisine
      Indonesian • Local • Asian • International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
  • Kawi Lounge
    • Cuisine
      International
    • Ambience
      Modern • Romantic
  • La Patisserie
    • Cuisine
      International
    • Ambience
      Modern

Amenities of Sheraton Surabaya Hotel & Towers
Great facilities! Review score, 8.8

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Private Parking
  • Non-smoking rooms
  • Fitness center
  • Spa
  • Bar
Outdoors
  • Terrace
  • Garden
Activities
  • Bicycle rental
  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour
    Additional charge
  • Tennis equipment
  • Water sports facilities on site
  • Tennis court
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs Rp 50,000 per stay.
  • Valet parking
  • Parking garage
Front Desk Services
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Baby safety gates
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
2 swimming pools
Pool 1 – outdoorFree!
  • Pool/Beach towels
  • Beach chairs/Loungers
Pool 2 – outdoorFree!
  • Open all year
  • All ages welcome
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Beach chairs/Loungers
  • Hot spring bath
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
    Additional charge
  • Sauna
Languages Spoken
  • English
  • Indonesian

House rules

Sheraton Surabaya Hotel & Towers takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0+ years
Extra bed upon request
Rp 786,500 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa JCB American Express Cash Sheraton Surabaya Hotel & Towers accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

FAQs about Sheraton Surabaya Hotel & Towers

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Sheraton Surabaya Hotel & Towers on this page.

  • Sheraton Surabaya Hotel & Towers is 2.2 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Sheraton Surabaya Hotel & Towers can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Buffet
    • Breakfast to go

  • Check-in at Sheraton Surabaya Hotel & Towers is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Sheraton Surabaya Hotel & Towers has 3 restaurants:

    • La Patisserie
    • Kafe Bromo
    • Kawi Lounge

  • Yes, Sheraton Surabaya Hotel & Towers is popular with guests booking family stays.

  • Room options at Sheraton Surabaya Hotel & Towers include:

    • Double
    • Twin
    • Suite

  • Sheraton Surabaya Hotel & Towers offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Tennis court
    • Foot bath
    • Live music/Performance
    • Steam room
    • Personal trainer
    • Fitness
    • Swimming pool
    • Bicycle rental
    • Hot spring bath
    • Spa/Wellness packages
    • Happy hour
    • Spa lounge/Relaxation area
    • Locker rooms
    • Tennis equipment
    • Live sports events (broadcast)
    • Water sports facilities on site

  • The prices at Sheraton Surabaya Hotel & Towers may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.