• City view
  • Garden
  • Swimming pool
  • BBQ facilities
  • Free WiFi
  • Free parking
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Key card access

Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (8.7)

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.0
Cleanliness
8.2
Comfort
8.2
Value for money
7.9
Location
8.7
Free WiFi
8.4
Select topics to read reviews:

See what guests loved the most:

  • Yoshua
    Indonesia Indonesia
    Very close to a nice mall where you can find good food.
  • Boy
    Saudi Arabia Saudi Arabia
    Located near shopping mall. Easy access to every where.
  • Pritamaharani
    Italy Italy
    Location. Its located not far from the entrance of alam sutera, you can go easily to the highway, to the commercial center, local resto/bar, and local market.

Hotel area info

Restaurants
1 Restaurant On Site

  • Mint And Pepper
    • Cuisine
      American • Indonesian • Pizza • Local • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Modern
    • Dietary options
      Halal • Vegetarian

Amenities of Mercure Serpong Alam Sutera
Great facilities! Review score, 8

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Facilities for disabled guests
  • Non-smoking rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
  • Happy hour
    Additional charge
  • Cycling
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Kids' meals
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Adults only
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Car rental
  • Carpeted
  • Elevator
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 – outdoor
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool/Beach towels
Pool 2 – outdoor (kids)
  • Open all year
  • Suitable for kids
  • Pool is on rooftop
  • Pool/Beach towels
Spa
  • Kids' pool
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • Indonesian

House rules

Mercure Serpong Alam Sutera takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of IDR 400000 is required on arrival. That's about USD 24. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Rp 450,000 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 450,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa American Express Cash Mercure Serpong Alam Sutera accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of Rp 400,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Mercure Serpong Alam Sutera

  • Mercure Serpong Alam Sutera offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Massage
    • Cycling
    • Happy hour
    • Spa/Wellness packages
    • Locker rooms
    • Bicycle rental
    • Swimming pool
    • Fitness

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Mercure Serpong Alam Sutera has 1 restaurant:

    • Mint And Pepper

  • Mercure Serpong Alam Sutera is 5 miles from the center of Serpong. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Mercure Serpong Alam Sutera is from 2:00 PM, and check-out is until 12:00 PM.

  • Room options at Mercure Serpong Alam Sutera include:

    • Double
    • Twin

  • The prices at Mercure Serpong Alam Sutera may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, Mercure Serpong Alam Sutera is popular with guests booking family stays.