• City view
  • Swimming pool
  • BBQ facilities
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Four Points by Sheraton Surabaya, Tunjungan Plaza offers accommodations in the business district in Surabaya. The hotel has a conveniently direct access to the Tunjungan Plaza Shopping Mall. Free WiFi is available throughout the premise. The rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza are air-conditioned and fitted with a flat-screen TV, a safety deposit box and a mini-bar. Some rooms feature a seating area to relax with views of the city. The private bathroom comes with hot and cold shower. The hotel operates a 24-hour front desk and security. The staff can assist with tour arrangements and ticketing. Guests can order room service to dine in privacy or choose one of the hotel's dining outlets. Lime Restaurant serves à la carte dishes all day, while Wrapped offers baked goods and dessert. The Lobby Lounge is good for cocktails in the evening. The hotel can also arrange car hire and airport transfer with additional charges. The nearest airport is Juanda International Airport, a 45-minute drive from Four Points by Sheraton Surabaya, Tunjungan Plaza.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Four Points by Sheraton
Hotel chain/brand
Four Points by Sheraton

Property highlights

Located in the best-rated area in Surabaya, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Asian, American, Buffet

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
9.1
Cleanliness
9.3
Comfort
9.4
Value for money
8.8
Location
9.5
Free WiFi
9.1
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Naeema
    United Arab Emirates United Arab Emirates
    Taxis available all the time, next to the mall, best room service
  • Francis
    Netherlands Netherlands
    The hotel is next to Plaza Tunjungan, so very convenient. Breakfast was excellent - great selection. Extremely welcoming staff. The swimming pool was very nice, good for individual swimming early morning and for families later in the day.
  • Liong
    Malaysia Malaysia
    Everything, from checking in to checking out, the experience is superb! Gotta say, this is one of the best hotels I’ve ever stayed!

Hotel area info

Restaurants
1 Restaurant On Site

  • Lime Restaurant
    • Cuisine
      Asian
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal

Amenities of Four Points by Sheraton Surabaya, Tunjungan Plaza
Great facilities! Review score, 9.1

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • City view
  • View
Outdoors
  • BBQ facilities
    Additional charge
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Concierge
  • ATM on site
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/Marble floor
  • Soundproof
  • Car rental
  • Carpeted
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Pool/Beach towels
Pool 2 – outdoorFree!
  • Open all year
  • All ages welcome
Spa
  • Kids' pool
  • Locker rooms
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Back massage
  • Massage
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • Indonesian

House rules

Four Points by Sheraton Surabaya, Tunjungan Plaza takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Rp 665,500 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 665,500 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Discover JCB Diners Club American Express Cash Four Points by Sheraton Surabaya, Tunjungan Plaza accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Four Points by Sheraton Surabaya, Tunjungan Plaza of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Four Points by Sheraton Surabaya, Tunjungan Plaza

  • Four Points by Sheraton Surabaya, Tunjungan Plaza is 2.1 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Four Points by Sheraton Surabaya, Tunjungan Plaza is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Four Points by Sheraton Surabaya, Tunjungan Plaza can enjoy a highly-rated breakfast during their stay (guest review score: 9.5).

    Breakfast option(s) include:

    • Asian
    • American
    • Buffet
    • À la carte

  • Four Points by Sheraton Surabaya, Tunjungan Plaza offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Foot massage
    • Bicycle rental
    • Hand massage
    • Locker rooms
    • Head massage
    • Back massage
    • Full-body massage
    • Swimming pool

  • Room options at Four Points by Sheraton Surabaya, Tunjungan Plaza include:

    • Double

  • The prices at Four Points by Sheraton Surabaya, Tunjungan Plaza may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Four Points by Sheraton Surabaya, Tunjungan Plaza has 1 restaurant:

    • Lime Restaurant

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, Four Points by Sheraton Surabaya, Tunjungan Plaza is popular with guests booking family stays.