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Hotel Chalet is a 3-star property located in Chichicastenango. Featuring room service, this property also provides guests with a terrace. The property has a 24-hour front desk, airport transportation, a shared kitchen and free WiFi. Selected rooms also feature a kitchen with a fridge, an oven and a microwave. The nearest airport is La Aurora Airport, 86 miles from the hotel.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.8)


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Availability

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Room Type
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No credit card needed to book. We'll send you an email confirming your reservation.

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
7.8
Cleanliness
8.2
Comfort
8.1
Value for money
7.7
Location
8.8
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Glyn
    United Kingdom United Kingdom
    More like an AirBnB than a hotel but the owner is friendly and helpful. The WiFi worked well and the room was clean and comfortable. Free filtered was available to refill a water bottle.
  • Amanda
    Canada Canada
    Nice room and Manuel was very helpful providing info for my next destination. Very chill spot away from the market but still an easy walk.
  • Barbara
    United States of America United States of America
    The people were fantastic. The room was simple but clean with a large window. It was easy walking distance to everything yet on a quiet street.

Hotel area info

Amenities of Hotel Chalet

Most popular amenities
  • Parking
  • Airport shuttle
  • Free WiFi
  • Non-smoking rooms
  • Room service
  • Family rooms
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Kitchen
  • Shared kitchen
Pets
Pets are allowed. No extra charges.
Activities
  • Walking tours
    Additional charge
Food & Drink
  • Kids' meals
    Additional charge
  • Breakfast in the room
Internet
WiFi is available in public areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not needed) and costs GTQ 40 per stay.
  • Street parking
Transportation
  • Public transit tickets
    Additional charge
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Languages Spoken
  • English
  • Spanish

House rules

Hotel Chalet takes special requests – add in the next step!

Check-in

From 10:00 AM to 4:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Available 24 hours

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of GTQ 250 is required on arrival. That's about USD 32. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children over 5 are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Free! Pets are allowed. No extra charges.

Cash only

This property only accepts cash payments.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Chalet of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travelers on dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be canceled on arrival.

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

A damage deposit of GTQ 250 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Hotel Chalet

  • Hotel Chalet is 1,300 feet from the center of Chichicastenango. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hotel Chalet is from 10:00 AM, and check-out is until 1:00 PM.

  • The prices at Hotel Chalet may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Chalet offers the following activities/services (charges may apply):

    • Walking tours

  • Room options at Hotel Chalet include:

    • Single
    • Double
    • Triple
    • Twin

  • Yes, Hotel Chalet is popular with guests booking family stays.