340 North 3rd Street, Downtown Phoenix, Phoenix, AZ 85004, United States of America
#19 of 132 hotels in Phoenix
Guests' ChoiceBased on 132 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
9.0
Staff
9.0
Value for money
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 3, 2024
Kyle
United States of AmericaI did not like the high prices in the shop. I expect prices to be higher due to convenience but not that high especially for phone charging cords.
How clean and up to date the rooms was. The breakfast at the bar was convenient and affordable. I liked how close the hotel was to the convention center.
Stayed in May 2024
Reviewed: May 16, 2024
Colleen
United States of AmericaAll good
The staff was extremely. Friendly & helpful. Check in quick & easy. Room was spacious,clean ,good closet space. I Loved the pool- went for a great swim! Also the patio bar w great Margaritas & attentive server. All in all a great place.
Stayed in May 2024
Reviewed: May 3, 2024
Carlos
United States of Americaeverything
Stayed in April 2024
Reviewed: December 13, 2023
Peter
United States of AmericaDirty toilet. Urine on seat.
Close to Chase Stadium
Stayed in December 2023
Reviewed: December 13, 2023
Sandra
United States of AmericaVery slow internet
Stayed in December 2023
Reviewed: November 29, 2023
Lucija
CroatiaMisleading “food vouchers” - they give you $25 daily f&b credit which they would charge anyway as “urban fee” per day. That’s generally great but at Booking.com they marked this urban/destination fee being applied once “per stay” (it was included in our booking) but when we were at the hotel they claimed it needs to be applied “daily” so they charged us extra $ for that. Advice to management to fix this so there’s no misinformation on B.com causing confusion and frustration to the guests like us.
Location, food, cleanliness - all good.
Stayed in November 2023
Reviewed: November 1, 2023
Analenda
United States of AmericaThe ice maker did not work. The windows did not open.
The location and the price was great. The valet was a little expensive but I to paid, I was on a time crunch. The perks was GREAT free drink and food credit that we were not able to use.
Stayed in October 2023
Reviewed: October 16, 2023
John
United States of AmericaThe pool and lounge were wonderful.
Stayed in August 2023
Reviewed: September 26, 2023
Gricelda
United States of Americanothing
nice
Stayed in September 2023
Reviewed: September 26, 2023
Russell
AustraliaWould have been nice to have had a heads-up on any special events taking place which the hotel was hosting....We arrived to find out that the hotel was hosting the Comic Con and Anime Convention and we had significant issues with self and valet parking. We were forced to use the public parking facility across the street and were told by valet that there was no on-site parking available which was disappointing considering we stayed for 7 nights and would have preferred the convenience of on-site parking.
Great location downtown close to some great dinning, bars and coffee places. Nicely renovated rooms and comfy beds and pillows, the pool was great too and gym facilities were modern/super clean.
Stayed in September 2023
Reviewed: September 14, 2023
Michael
United States of AmericaWas perfect, nothing to say negative at all
Loved the place
Stayed in September 2023
Reviewed: August 10, 2023
Veronica
MexicoThe first night the room next to us had a party and was extremely loud. We couldn't sleep that first night. Fortunately, they changed our room the next day and we were able to rest.
The hotel has a great location, the rooms are comfortable and the restaurant had very nice food.
Stayed in May 2023
Reviewed: July 22, 2023
Amber
United States of AmericaLoved it !! Exceeded our expectations !!
Stayed in July 2023
Reviewed: July 22, 2023
Sasha
United States of AmericaClean. Very friendly staff. Nice rooms
Stayed in July 2023
Reviewed: July 21, 2023
Brad
United States of AmericaThe restroom light switch was finicky and would turn on and off.
The location and lobby, bar, and restaurant area is wonderful. The modern design brings in many to the bat in the later hours.
Stayed in July 2023
Reviewed: May 29, 2023
Hector
MexicoThe mattress was so soft, I was not comfortable at all.
Location and facilities.
Stayed in May 2023
Reviewed: April 12, 2023
Susmita
Canadabeautiful! service was super! lobby bar and service impeccable!
Stayed in April 2023
Reviewed: April 7, 2023
Elyce
United States of Americacentral location. great decor. restaurant, drinks and coffee on site. walking distance to many things!
Stayed in April 2023
Reviewed: February 27, 2023
Elizabeth
United States of American/a
staff amazing, super clean and comfortable, great location
Stayed in February 2023
Reviewed: November 7, 2022
Eddy
United States of AmericaNothing
Very convenient location.
Stayed in November 2022
Reviewed: October 27, 2022
Tony
United States of Americanumbering of floors/elevators
Upscale Guests with money
Stayed in October 2022
Reviewed: October 21, 2022
Pearl
United Kingdomno room service
Soft beds - multi media facility
Stayed in October 2022
Reviewed: October 17, 2022
Renee
United States of Americaprices for accommodations and in sore food/beverage were very high to comparable areas
great location, clean, helpful staff
Stayed in October 2022
Reviewed: September 30, 2022
Mariana
United States of AmericaCan pick your own check out time. Within reason of course.
Stayed in September 2022
Épinal, France
Tianjin, China
Reykjavík, Iceland
Honfleur, France
Park Rapids, USA
Birchington, UK
Verona, Italy
Trogir, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content