Reviews of Canopy By Hilton San Antonio Riverwalk This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
123 N. Saint Marys St., San Antonio, TX 78205, United States of America
#25 of 318 hotels in San Antonio
Guests' ChoiceReview Score
Based on 1000 hotel reviews
8.8Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.5
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Facilities
9.0
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Staff
9.1
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Value for money
8.3
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Free Wifi
8.5
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Reviewed: June 4, 2024
Mariam
United States of America2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room wih Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The staff were very pleasant, really nice room.
Stayed in May 2024
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Reviewed: June 4, 2024
Daniela
United States of America3 Reviews10Exceptional- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The door knob was broken.
The location
Stayed in June 2024
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Reviewed: June 3, 2024
Christina
United States of America3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room with River View
- • Stayed 1 night
- • Submitted from a mobile device
I didn't like having to pay for valet parking
The scenery was wonderful 👍
Stayed in June 2024
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Reviewed: June 2, 2024
Jacqueline
Switzerland7 Reviews10“Top Notch Innovative Hotel Right on the Riverwalk”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
Excellent location on the RiverWalk, inviting lobby, extra large beautiful rooms, in-room Nespresso, friendly and helpful personnel.
Stayed in May 2024
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Reviewed: May 29, 2024
Rosy
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room wih Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Location!
Great location and service! The rooms were very comfortable and ckean!
Stayed in May 2024
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Reviewed: May 29, 2024
Henrik
Norway1 review8.0“Two great nights by the San Antonio riverwalk.”- • Leisure trip
- • Couple
- • King Room with River View
- • Stayed 2 nights
We only have two complaints. We didn´t get housekeeping even though we asked for it. Staff was super friendly though, and came to our room with fresh towels as soon as we pointed it out. Also, the duvet had two sheets covering it, not proper covers, which felt a bit nasty as the sheets came off during the night.
Beautiful hotel, with a great location by the riverwalk. The hotel has a nice bar and restaurant, and a fitness room that has what you need for an easy workout. Great view from the hotel room on the 19th floor.
Stayed in May 2024
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Reviewed: May 23, 2024
Hannah
United States of America1 review10“Had a great time!”- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
I went to Domingo. I was very happy with the brunch on Saturday however I was with a large group of people and the waiter was not very friendly. A friend was there who had had the waiter before and said that this attitude was typical for them. Additionally, our reservation was messed up where we booked a table and were told it would most likely be outside. So I had my family book another reservation outside. When we arrived we were told the table would be inside with the others outside. When we alerted the hostess of the mistake she said "I have a note here you specifically requested inside" which was not true and showed no attempt to work with us despite there being multiple tables available outside.
Great Food and scenery.
Stayed in May 2024
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Reviewed: May 13, 2024
Greg
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Breakfast should be free when you pay $300+ for a night...,.
Ease of access to our dinner reservation & boat tour on the river
Stayed in May 2024
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Reviewed: May 12, 2024
Robert
United Kingdom10 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • King Room with River View
- • Stayed 2 nights
- • Submitted from a mobile device
Valet parking not made very clear and very expensive compared to other hotels in the area.
Position on river walk.
Stayed in May 2024
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Reviewed: May 10, 2024
Cody
United States of America1 review8.0Very Good- • Business trip
- • Couple
- • King Room with River View
- • Stayed 1 night
Breakfast was delicious.
Stayed in April 2024
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Reviewed: April 22, 2024
Torres
United States of America1 review9.0“We loved our stay and would visit utilize this hotel again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The one negative about our stay was the lack of a service elevator. There were multiple elevator uses where staff were transporting items with carts that took much of the space in the elevator. Not a huge deal but did slightly detract the overall ambiance.
Everything about the property was great. The location, decor, ambiance, etc.
Stayed in April 2024
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Reviewed: April 21, 2024
Kathryn
United States of America2 Reviews10“This was the perfect location and nicest property for a stay on the Riverwalk.”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 3 nights
- • Submitted from a mobile device
The price of valet parking was really steep. As there was available parking at a ramp just a block away for $10 a night versus your $55 if felt rather high. I do know that helps cover valet staff but it still felt high. I did use it as I knew the festival of flowers was going to begin while we were there.
No breakfast provided, but there was a restaurant connected which was nice. I loved the decor, how quite the room was and the filtered water but sadly no ice machines were working so I had to go to front desk. Safe in the room was also nice and the refrigerator drawer was special. I also thought your valet service staff was great and gave additional help when I needed directions when walking around the area. Adam at the front desk was fantastic at check in and gave us new ideas for our visit which we did and loved. I would definitely return to your hotel and suggest it to my friends and family.
Stayed in April 2024
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Reviewed: April 16, 2024
Jill
United States of America1 review10“We loved it and will stay again”- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Beds are a little hard but overall the rooms are great
The location was perfect!
Stayed in April 2024
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Reviewed: April 15, 2024
Herbert
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The sliding doors, Shan
Stayed in April 2024
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Reviewed: April 14, 2024
Erick
United States of America1 review8.0“Great hotel!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything was fine.
The hotel was nice and clean. Easy to find. Easy to get walk to River Walk.
Stayed in April 2024
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Reviewed: April 11, 2024
Faith
United States of America10 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Room with River View
- • Stayed 1 night
- • Submitted from a mobile device
The property is very modern, but also comfortable. Staff was professional and helpful .
Stayed in April 2024
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Reviewed: April 4, 2024
Tim
United States of America1 review9.0“Very nice hotel, would definitely stay agan. The river walk us spectacular.”- • Leisure trip
- • Couple
- • King Suite with Balcony and River View
- • Stayed 2 nights
- • Submitted from a mobile device
Wish they had coffee in lobby.
Location, very clean, new.
Stayed in April 2024
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Reviewed: March 31, 2024
Sabrina
United States of America3 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bed and pillows could be a little better for the price.
I loved the location and the room.
Stayed in March 2024
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Reviewed: March 20, 2024
Jason
Australia23 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Queen Room wih Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Instructions for facilities in room were lacking, like turning shower on
Location, location, location And the bar and restaurant were excellent
Stayed in March 2024
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Reviewed: March 13, 2024
Richard
United States of America2 Reviews10“One of my favorite visits to San Antonio!”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Valet parking cost was $55 per night
Beautiful property and location. Rooms were clean and staff was great.
Stayed in March 2024
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Reviewed: March 2, 2024
Kristen
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Premium King Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
It was a beautiful property!
Stayed in February 2024
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Reviewed: February 27, 2024
Stephanie
Luxembourg11 Reviews9.0“Beautiful stay in San Antonio”- • Leisure trip
- • Family with young children
- • Queen Room wih Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was not great
Beautiful rooms and excellent restaurant
Stayed in January 2024
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Reviewed: February 20, 2024
Natisha
United States of America4 Reviews10Exceptional- • Leisure trip
- • Group
- • Queen Room wih Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel was modern and sleek, the room was clean and comfortable, very impressed on size and style. Facilities inside the hotel were great. Location was great as well.
Stayed in January 2024
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Reviewed: February 6, 2024
Nevaeh
United States of America2 Reviews1 helpful vote9.0“It was great, will definitely book again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing, everything was fine
The room was very clean and the shower was very nice. The staff were nice. Daily room service. Streaming services available on the tv. The restaurant downstairs was good.
Stayed in January 2024
